The Problem
Slow resolution churns customers
On-call engineers are bottlenecks
Engineers root-cause one ticket while ten more pile up. Your team waits, blocked.
Context switching kills speed
Twenty tabs open. Zero answers found. Switching between tools kills momentum.
Stretches into oblivion
No one owns the full loop. Five days later, your customer is gone.
How it works
The Resolution Pipeline
Investigate
Queries observability tools and codebase signals to isolate the exact root cause.
Plan
Drafts the implementation sequence directly from the identified root cause.
#382
auth.go:142
Fix
Ships a ready-to-merge pull request, queued for human review.
Capabilities
From diagnosis to draft PR
Add your observability stack
Connects to your logs, metrics, and code to find the root cause automatically.
Concrete implementation plan
Root cause analysis with proposed steps your team can review and act on.
Draft PR to merge
Opens a draft PR ready for your review — from triage to shipped fix.
Reviewable outputs. Your team stays in control.
Security & Privacy
Built for high-trust environments
Read-only diagnostic access
Silence only requires read access to your telemetry and repos. It never writes to your production database.
Data isolation
Your data is never used to train global models. All investigations run in isolated, short-lived sessions.
Human-in-the-loop
Silence proposes; your engineers review. No automated PR merges or direct customer replies without approval.
Early Access
Ready to speed up your support resolution?
Join the teams using Silence to investigate and resolve support tickets faster.
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